Shipping policy
Delivery is only made after confirmation of payment by Orsoko's banking institution.
The products are delivered to the address indicated by the buyer on the online form worth purchase order.
Delivery takes place, depending on the method chosen by the buyer, within 2 to 20 working days depending on the country where you are located.
Delivery costs are the responsibility of the customer and are not included in the price of the products. They vary depending on the delivery methods, the weight of the order and the destination.
Orsoko communicates the tracking number to the buyer upon confirmation of shipment. The latter can then track his package on the carrier's website. The product is delivered to the billing address unless otherwise stated in the fields provided for this purpose when placing the order. The buyer must check the condition of the packaging of the goods on delivery and report any damage to Orsoko (hello@orsoko.com) within 24 hours of the time of receipt of the delivery.
The user will not be able to claim compensation in case of late delivery by the carrier. In addition, in the event of an anomaly on receipt (damaged package, opened, ...), the user must file his claim with the carrier within 2 working days, by registered mail, a copy of which will be sent to Orsoko. If the user is present at the time of delivery, he must indicate to the delivery person the reservations he carries. These routing problems are to be solved as a priority with the carrier, Orsoko can not be held responsible.
Orsoko is not responsible for customs duties, taxes and fees in the country of delivery. This is the responsibility of the customer in their region..
Any defect or delay in delivery exceeding 8 working days must be reported to us.
Additional shipping costs arising from incomplete or erroneous information by the buyer will be charged to him in addition to the order. For reasons of availability, an order may be the subject of several successive deliveries to the buyer.
In case of free delivery, the new shipment will be charged. The customer has the possibility to be reimbursed for his order minus the actual delivery costs incurred.
The sending of our orders is ensured by the services of Bpost (home delivery), DHL Express (home delivery) and Mondial Relay (home delivery & service point).
|
Country |
Carrier |
Estimated Delivery Time after shipment |
Shipping costs |
Free from |
|
Belgium |
Bpost @Home delivery Mondial Relay @Service Point |
1 to 2 working days 1 to 2 working days |
6,80 € 4,05 € |
59 € |
|
Andorra Guernsey Jersey Liechtenstein Monaco Norway Saint Marin Switzerland |
Bpost @Home delivery DHL Express @Home delivery |
3 to 6 working days 1-2 working days |
43,33 € 32 € |
275 € |
|
Austria |
Bpost @Home delivery DHL Express @Home delivery |
3 to 6 working days 1-2 working days |
26,51 € 26 € |
245 € |
|
Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland Greece Hungary Ireland Latvia Lithuania Malta Poland Romania Slovenia Slovakia Sweden |
Bpost @Home delivery DHL Express @Home delivery |
3 to 7 working days 1-2 working days |
43,33 € 26 € |
245 € |
|
France |
Bpost @Home delivery Mondial Relay @Service Point DHL Express @Home delivery |
2 to 5 working days 2 to 5 working days 1 to 2 working days |
13,39 € 8,50 € 24 € |
195 € |
|
Germany |
Bpost @Home delivery DHL Express @Home delivery |
2 to 5 working days 1 to 2 working days |
10,97 € 24 € |
195 € |
|
Italy |
Bpost @Home delivery DHL Express @Home delivery |
3 to 6 working days 1-2 working days |
21,60 € 26 € |
245 € |
|
Luxembourg |
Bpost @Home delivery Mondial Relay @Service Point DHL Express @Home delivery |
2 to 5 working days 3 working days 1 to 2 working days |
9,52 € 10,20 € 23 € |
180 € |
|
Portugal Spain |
Bpost @Home delivery DHL Express @Home delivery |
2 to 5 working days 1-2 working days |
25,72 € 26 € |
245 € |
|
The Netherlands |
Bpost @Home delivery Mondial Relay @Service Point DHL Express @Home delivery |
2 to 5 working days 2 to 5 working days 1 to 2 working days |
9,45 € 7,00 € 23 € |
180 € |
|
United Kingdom and Northern Ireland |
Bpost @Home delivery DHL Express @Home delivery |
3 to 6 working days 2 to 3 working days |
21,60 € 33 € |
295 € |
|
Rest of the world |
Bpost @Home delivery DHL Express @Home delivery |
6 to 25 working days |
61,06 € 68 € |
N/A |
For any other request relating to delivery or order exceeding 2 kg, please contact us via the address hello@orsoko.com for a personalized price offer.
1— VERIFICATION OF THE ORDER
Upon receipt of the products, the buyer or recipient checks the good condition of the delivered product.
The verification is considered to have been carried out as soon as the buyer or a person authorized by him has received the order without expressing any reservations.
Any reservation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases Orsoko from any liability towards the buyer.
2 — DELAYED/LOST ORDERS
Our delivery service considers a lost package after being in the postal system for a period of 7 working days for orders within Belgium, 14 working days for orders to Europe and 21 working days for international orders. Although it is very unlikely that deliveries will take this time, we cannot refund until this period has elapsed. Orsoko is not liable for any direct or indirect loss or damage suffered by a customer due to a delay or failure to deliver the goods, regardless of the method of delivery.
3—RECIPIENT'S SIGNATURE
For security reasons, deliveries may require a signature upon receipt of the order. If you are not at your usual address during normal business hours, you can provide us with another delivery address where someone will be available to sign your package. If you are unable to sign for your package, you should receive a card with written information indicating where and when you need to pick it up. If you do not collect your package within a specified time, the package will be returned to us and you will have to arrange with us a new delivery and pay the costs incurred to return the package.
4—IN TREATMENT
We usually start processing orders as soon as they are received. We ship orders from Monday to Friday. Orders are usually shipped within 24 to 48 hours, but this may take longer in some circumstances. Orders received on a non-business day will be shipped the next business day. Note: Delivery to rural addresses may take an extra day or two.
Once the order is placed, our immediate processing means that we cannot prevent its shipment, even if you have not received your shipping confirmation or if you send us an email to cancel your order immediately after placing it. We will be happy to help you return your order once you have received it.
- Products out of stock
In the event that a product you have ordered is out of stock, we will contact you immediately to discuss the available options.
- Multiple orders
If you place multiple orders in a short period of time (usually 24 to 48 hours), your orders can be bundled and delivered into a single order. If your order consists of multiple items, some items may be shipped separately. If this happens, we will send you a confirmation email to inform you that there is more than one package.
- Limited availability
If, due to the limited availability of products, we limit or cancel the quantities purchased per person, per address or per order, we will notify you as soon as possible and we will refund the cancelled items in full.
5 — ADDRESS / INCORRECT CORRECTIONS
We are unable to make address changes or corrections to orders once placed. If the delivery address you provided when placing your order is incorrect or incomplete, we are not responsible for the loss of your order. In the event that your address is incorrect or incomplete, your order may be returned to us or the courier may apply a delivery fee that we will add to your order. Note that we will do this independently of our free shipping offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to redeliver your order to a corrected address.
If you would like additional information about deliveries in Belgium or abroad, please contact our customer service via our Get in Touch form.