Privacy policy

This privacy policy of the Website is intended for customers and Internet users visiting www.orsoko.com. They detail the intellectual property rights held by Orsoko on the products and the various elements of the Site as well as Orsoko's policy on the protection and processing of data that customers or Internet users visit. www.orsoko.com could communicate.

Intellectual Property Rights

This entire site is governed by Belgian and international legislation on copyright and intellectual property. All rights of the authors of the protected works reproduced and communicated on this site are reserved. Except without prior written permission, any use of works other than individual and private reproduction and consultation is prohibited.

All the elements present on the site www.orsoko.com, including, text, logos, comments, illustrations, images, photos, graphics, videos, pictograms and icons, whether visual or sound, are protected by intellectual property rights and are and remain the exclusive intellectual property of Orsoko and our affiliates worldwide.

It is strictly forbidden to reproduce, imitate, exploit, disseminate or use for any purpose whatsoever, even partially, elements of the Website, without first obtaining the authorization of Orsoko.

The above stipulations also apply to any exploitation, in particular for advertising or promotional purposes, of the name and logo of Orsoko. 

If anyone who has a website in his personal capacity and wishes to place, for personal use, on his site, a link directly to the Website, he must request the prior written authorization of Orsoko or that of our suppliers. 

In any case, any unauthorized link must be removed at the request of Orsoko.

The trademarks appearing on the site are registered trademarks. Any total or partial reproduction of these trademarks without prior written permission is prohibited.

Violation of all these mandatory provisions subjects the offender, and all responsible persons, to the criminal and civil penalties provided for by law.

Privacy Policy

When you browse our site www.orsoko.com and in order to provide you with the best possible service, we collect, store and use your personal data only for the processing, delivery and tracking of orders, for the recommendation of products and services or the provision of services that you have requested but also for internal marketing analyses. 

This data includes: 

• basic data such as your name, postal address, e-mail address and telephone number 
• information relating to your account and order such as the delivery address(es), credit card information and the username and password associated with your account.
• usage data, such as the time of your visit to our site, the browser used, your internet location (IP address, original url), the country and telephone prefix of your computer, the pages of our Site that you have visited during your visit, the advertisements on which you have clicked, any search you have carried out. and other data generated by your visit to our site.
• Also included is information about the contents of your shopping carts, your orders and other personal information and requests.
• any request for information, any email addressed to our customer service, subscription to our newsletter or any other service, participation in a contest, vote for a product or notices posted: your name, your contact details and any other information such as your age, your interests and your product preferences. All our emails have an unsubscribe option.
• we may collect this information even if you do not have a user account with us.

This data is exclusively and strictly used by Orsoko and will not be passed on to third parties, with the exception of the service providers necessary to fulfill your order.

     Will my Personal Information be disclosed to third parties?

We communicate your data to service providers who assist us in the administration of the Site, the proper functioning of our activity and the services we offer you.

Our service providers are strictly bound by our instructions and contractually bound to do so. We use the services of the following providers:

• hosting service,
• web analytics provider, tracking, remarketing,
• newsletter service,
• shipping service,
• payment service.

These service providers only have the right to use your data for order processing and not for other purposes. Transmission to public institutions and authorities authorized to receive information is only carried out within the framework of legal information obligations.

     Privacy

We undertake to comply with the provisions of the law of 30 July 2018 on the protection of privacy with regard to the processing of personal data.

We are the only ones to use this data, and we will not share it with anyone. By providing us with your email address, you are not likely to be exposed to unsolicited mail.

     How do you protect my information?

Orsoko has implemented numerous appropriate technical, physical and organizational measures to preserve the security and confidentiality of personal data and prevent it from being distorted, damaged or accessed by unauthorized third parties.

     Limitation of the retention period of your data

The data collected about you will be kept for the time necessary to achieve the above purposes, increased by the period of the legal prescription.

Thus, as a main feature, your account data (registration) will be kept for the duration of your membership. They may then be kept and processed for 3 years following the last contact from you, to allow us to send you commercial solicitations.

     Right of access, opposition and rectification

In accordance with the Belgian law of 30 July 2018 on the protection of privacy with regard to the processing of personal data, and the European Regulation of 26 April 2016 on the protection of the data of individuals with regard to the processing of personal data and on the free movement of such data,  you have the right to object to the processing of such personal data, to request access to such data and to request its rectification.

If you wish to exercise this right, you can contact us at the following address specifying the subject of your request: Orsoko, Rue de la Concorde 50, 1050 Brussels.

If you believe that we are not complying with this Privacy Policy, you may contact us at the same address as above.

Cookies

In order to improve and personalize navigation, the system that manages our site uses cookies.

What are cookies?

Cookies are small files that your browser stores on your computer or mobile phone. They make it possible to keep track of the sites visited and record certain data, such as the web pages visited, the activities spent on this site, to track and analyze a navigation behavior, as is the case of Google Analytics, the time spent, and his contact details when filling out a form. The use of cookies allows us to obtain statistics that help us improve our site. A cookie does not itself contain or collect any personal information about you, so you are not personally identified. Their main role is to allow you to use our site more efficiently and to activate certain functions on the site

The maximum retention period of a cookie is 2 years, and it only concerns those that are useful for statistical information (relating to browsing behavior).

You hereby consent to the use of cookies and therefore to the collection, storage and use of usage data about you. You also consent to your data being stored in cookies beyond the duration of the session and may, for example, be called up again the next time you visit the site.

What happens if you disagree? Most browsers automatically accept cookies. You can choose to refuse these cookies by setting your browser and disabling this function in your browser software.

You can also delete cookies at any time and individually. You can also configure your browser so that you are informed about the location of cookies. 

Detailed instructions on how to change your cookie settings can be found in the "Help" section of your browser.

If you do not want us to recognize your computer, you can prevent the storage of cookies on your hard drive via your browser settings. 

You will find useful information on the information page allaboutcookies.org. For more details, please consult your browser's user manual.

Even if you decide to refuse cookies in general, you still have the possibility to access the website www.orsoko.com. However, it may happen that, as a result, you may not be able to use all the features and services or that some content that we offer you is not available.

Links

Any simple or hypertext link is strictly prohibited without the express prior written consent of the seller.

Hypertext links to other sites are given as an indication. The presence of these hypertext links to other websites or e-mail addresses does not constitute a guarantee on the proper functioning and quality of the information available on these sites. These links can in no way engage the responsibility of Orsoko. You must use this information with the usual precautions.

 

Orsoko website wishes you a pleasant surfing!

Orsoko

Version: April 11th, 2023